We are sorry that you are experiencing this issue! Several things could cause it, but the following steps should help you fix it. 

The first step is to turn your phone off and back on. Most of the time, that already fixes the issue. 

If that did not resolve the issue, ensure that your Airplane mode is disabled and hasn't accidentally been switched on, as that can happen easily during travels. 

If the issue persists, try turning off your Wi-Fi. Most of the time, your phone will want to stick to Wi-Fi, and disabling that will force it to connect to cellular data. 

Then, check if there is an operating system update available. 

Lastly, try and reset your network settings:

On iOS:

1. Go to your device settings and tap on "General". 

2. Scroll down to "Transfer" or "Reset iPhone".

3. There, tap "Reset" and select "Reset network". 

On Android:

1. Go to your device settings and tap on System.

2. Select "Advanced" and then "Reset options".

3. Tap on "Reset network settings".

If none of these steps have resolved your issues, please email us at support@fairplay-mobile.com or use "Chat" to contact our Customer Support.

We're delighted that you are visiting our website - You're halfway to roaming freedom!

Creating a FairPlay account is simple and straightforward. However, the process differs slightly between the Desktop and Mobile app.

●      Let’s start with the Desktop

Start by visiting our eShop by pressing the "Shop" button. Browse through the available products and choose the one that fits you best.

Next, we'll ask you to fill out some necessary personal information and add your credentials. Once you’ve completed this step, the system will send an activation link to the email address you provided. Your account will be created the moment you click on the activation link.

Don't worry, the system will remember your product selection and guide you through the payment process, ensuring that your first FairPlay product purchase happens immediately.

●      With mobile App it’s even easier

Download our mobile app for iOS or for Android.

When app is installed on your phole, please follow the instruction below

1. Press “Sign In” and provide your personal details

2. Choose the products, which fit to your needs

3. Fill out address details

4. Check your order ones again and proceed with the payment

Just do it now and start enjoying the benefits of FairPlay!

Sorry, not at the moment. However, you definitely will in the future. We are currently working hard to bring our network to US.

Not necessarily! To activate your eSIM, you need a strong internet connection, either through Wi-Fi-network or cellular data, as you need to download your  FairPlay eSIM onto your device. However, it is important to ensure a flawless installation process, so we suggest you use a strong Wi-Fi-network connection to avoid any issues.

You will need an internet connection, which can be either Wi-Fi or cellular data, to install your eSIM as it needs to be downloaded onto your device. However, the preferable way is to use a strong Wi-Fi connection to ensure the download and installation process completes without interference.